Last Updated: 19 August 2026
Effective Date: 19 August 2026
Website: www.soshealthcare.in
Company: SOS HealthCare Guidance Pvt. Ltd.
Address:
1/1/A Durgapur Lane
Kolkata – 700027
West Bengal, India
Email: info@soshealthcare.in
Phone: +91 62909 67435 / +91 62891 37197
1. Introduction
Welcome to SOS Health, operated by SOS HealthCare Guidance Pvt. Ltd.
These Terms & Conditions (“Terms”, “Terms and Conditions”, or “Agreement”) govern your access to and use of:
- www.soshealthcare.in;
- our website content;
- online enquiry forms;
- appointment-request facilities;
- healthcare-service information;
- communication facilities;
- digital services;
- and any other services or features made available through our website.
By accessing, browsing or using our website, submitting an enquiry, requesting a service, booking an appointment or otherwise interacting with SOS Health through the website, you acknowledge that you have read, understood and agreed to these Terms.
If you do not agree with these Terms, please do not use the website or request services through it.
2. About SOS Health
SOS HealthCare Guidance Pvt. Ltd. provides and facilitates healthcare-related services and home healthcare support.
Depending on location, availability and individual requirements, services may include:
- Doctor at Home
- Home Nursing
- General Nursing
- ICU Care at Home
- Medical Attendant
- Elder Care
- Physiotherapy
- Health Checkup at Home
- Medical Technologist Services
- Emergency Healthcare Support
- Post-Surgical Care
- Bedridden Patient Care
- Rehabilitation
- Home Recovery Support
- Hospital-to-Home Care
- Other healthcare services offered by SOS Health
The availability, scope and method of delivery of any service may vary according to:
- patient requirements;
- clinical assessment;
- location;
- healthcare professional availability;
- equipment availability;
- service timing;
- emergency conditions;
- and other operational considerations.
3. Important Medical Disclaimer
SOS Health Is Not a Substitute for Emergency Services
Information provided on the SOS Health website is intended primarily for general information, service information and healthcare coordination.
The website should not be treated as a substitute for professional medical diagnosis, emergency medical treatment or direct consultation with a qualified healthcare professional.
If you or another person is experiencing a serious or life-threatening medical emergency, seek immediate emergency medical assistance or attend the nearest appropriate emergency medical facility.
Do not delay emergency treatment because of:
- information found on this website;
- an online enquiry;
- an appointment request;
- an email;
- a telephone conversation;
- or any other communication with SOS Health.
4. Healthcare Services Are Patient-Specific
Healthcare services cannot always be standardised.
The appropriate service for a patient may depend upon:
- medical condition;
- age;
- mobility;
- clinical requirements;
- doctor’s instructions;
- nursing requirements;
- medication requirements;
- equipment requirements;
- home environment;
- patient’s medical history;
- level of supervision required.
SOS Health may therefore recommend a different service, professional or level of care than the service initially requested.
Such recommendations are intended to support appropriate care and do not constitute a guarantee of any particular medical outcome.
5. No Guarantee of Medical Outcome
SOS Health does not guarantee:
- recovery within a particular period;
- cure of a disease;
- improvement in a specific medical condition;
- prevention of complications;
- successful treatment;
- or any particular clinical outcome.
Healthcare outcomes vary between individuals.
Results may depend on numerous factors outside the control of SOS Health, including the patient’s underlying condition, adherence to treatment, response to treatment, complications and other medical circumstances.
6. Healthcare Professionals
SOS Health may coordinate or facilitate services involving:
- doctors;
- nurses;
- physiotherapists;
- medical attendants;
- medical technologists;
- caregivers;
- other healthcare professionals.
The professional assigned to a patient may depend upon:
- service requirements;
- professional availability;
- location;
- qualifications;
- experience;
- scheduling;
- and other operational factors.
SOS Health may change or replace an assigned professional where reasonably necessary.
7. Professional Judgment
Healthcare professionals may exercise independent professional judgment while providing services.
Clinical decisions may depend on the patient’s actual condition and circumstances at the time of assessment or treatment.
Nothing on the website is intended to override the professional judgment of a qualified healthcare professional.
8. Service Requests and Enquiries
Submitting an online enquiry does not automatically constitute confirmation of a healthcare service.
A service request may require:
- receiving your enquiry;
- contacting you;
- understanding the patient’s requirements;
- confirming location;
- assessing professional availability;
- discussing applicable charges;
- confirming timing;
- completing any necessary documentation;
- confirming the service.
Only after appropriate confirmation should a service be considered scheduled.
9. Appointment Requests
Website appointment forms may be used to request an appointment or callback.
An appointment request is not necessarily an appointment confirmation.
SOS Health may contact you to:
- verify information;
- confirm availability;
- discuss the service;
- obtain additional information;
- confirm the appointment time;
- discuss charges;
- or make alternative arrangements.
Appointment availability may change due to:
- emergencies;
- healthcare professional availability;
- travel conditions;
- location;
- operational circumstances;
- unforeseen events.
10. Emergency Services
Where SOS Health provides or facilitates emergency healthcare support, availability may depend on:
- location;
- emergency nature;
- available professionals;
- ambulance availability;
- traffic and travel conditions;
- equipment;
- staffing;
- operational circumstances.
A website request does not guarantee immediate emergency response.
For life-threatening emergencies, users should contact the appropriate emergency service or proceed to the nearest emergency medical facility without waiting for a website response.
11. Home Healthcare Services
Home healthcare is provided in a residential or other non-hospital environment.
Users and patients must provide a reasonably safe environment for healthcare professionals.
The service recipient should inform SOS Health or the assigned professional about relevant:
- medical conditions;
- allergies;
- infectious conditions;
- mobility limitations;
- behavioural concerns;
- safety hazards;
- medication information;
- relevant environmental risks.
12. Patient and Family Responsibilities
Patients, relatives, guardians and caregivers are expected to:
- provide accurate information;
- provide relevant medical history;
- disclose known allergies;
- provide current medication information where relevant;
- follow appropriate medical instructions;
- provide reasonable access to the patient;
- provide a reasonably safe working environment;
- treat healthcare professionals respectfully;
- cooperate with the care team;
- make necessary payments on time.
Failure to provide accurate or relevant information may affect the ability to provide appropriate services.
13. Safe Working Environment
SOS Health expects healthcare professionals to be treated with dignity and respect.
The service may be refused, suspended or terminated where a healthcare professional faces:
- physical abuse;
- threats;
- harassment;
- discrimination;
- unsafe working conditions;
- violence;
- inappropriate conduct;
- unreasonable demands;
- exposure to serious avoidable hazards.
Where appropriate, SOS Health may attempt to resolve the situation before terminating a service.
14. Prohibited Conduct
Users must not use the website or services to:
- provide false information;
- impersonate another person;
- submit fraudulent enquiries;
- misuse appointment systems;
- interfere with website security;
- introduce malicious software;
- attempt unauthorised access;
- scrape or copy protected website content;
- harass SOS Health personnel;
- abuse healthcare professionals;
- use the website for unlawful purposes;
- submit information belonging to another person without appropriate authority.
15. Accuracy of Information
Users are responsible for ensuring that information provided to SOS Health is accurate and complete.
This includes information concerning:
- patient identity;
- age;
- address;
- contact information;
- medical condition;
- medication;
- allergies;
- healthcare requirements;
- emergency contacts.
SOS Health should not be held responsible for problems caused directly by inaccurate, incomplete or misleading information supplied by a user.
16. Service Availability
SOS Health does not guarantee that every service will be available:
- in every city;
- at every time;
- on every day;
- for every patient;
- at every location.
Availability depends upon operational and healthcare-professional capacity.
17. Service Area
Services may be limited to particular geographic areas.
Availability may depend on:
- patient’s location;
- travel distance;
- professional availability;
- service type;
- emergency requirements;
- local operational capacity.
SOS Health may decline or modify a service request where it cannot reasonably provide the requested service.
18. Pricing and Charges
Service charges may vary depending on:
- service type;
- duration;
- professional category;
- shift duration;
- location;
- equipment;
- clinical requirements;
- emergency requirements;
- additional services;
- holidays or special circumstances.
Any pricing displayed on the website should be treated as indicative unless expressly stated otherwise.
The final applicable price should be confirmed with SOS Health before service commencement where applicable.
19. Pricing Information on the Website
We make reasonable efforts to ensure that pricing information is accurate.
However, errors may occasionally occur because of:
- technical problems;
- outdated information;
- changes in service charges;
- typographical errors;
- third-party system issues.
SOS Health reserves the right to correct pricing errors before confirming a service.
20. Additional Charges
Additional charges may apply where the requested service requires:
- extended hours;
- additional professional support;
- specialised equipment;
- additional visits;
- emergency deployment;
- travel outside the standard service area;
- additional medical requirements.
Any applicable additional charge should be communicated where reasonably practicable.
21. Payments
Where payment is required, users agree to provide accurate payment information and make payment through the payment method offered by SOS Health.
Payment may be made through:
- online payment;
- bank transfer;
- UPI;
- card;
- cash;
- other payment methods made available by SOS Health.
The actual payment methods available may change.
22. Payment Processing
Where third-party payment gateways are used, payments may be processed by the relevant payment provider.
SOS Health may not have access to complete card or banking credentials processed by the payment gateway.
Users should review the applicable payment provider’s terms where appropriate.
23. Cancellation
A service may be cancelled subject to the applicable cancellation terms communicated at the time of booking or service confirmation.
Cancellation rules may differ depending on:
- service type;
- booking duration;
- professional allocation;
- advance payment;
- emergency service;
- equipment arrangement;
- scheduled shift.
24. Rescheduling
Where reasonably possible, SOS Health may allow a service or appointment to be rescheduled.
Rescheduling depends upon:
- professional availability;
- service requirements;
- location;
- requested timing;
- operational circumstances.
A rescheduling request does not guarantee availability of the originally assigned professional.
25. Refunds
Where a refund is applicable, it will be processed according to the applicable service-specific refund or cancellation policy.
Refund processing time may depend upon:
- payment method;
- banking system;
- payment gateway;
- internal verification;
- applicable refund rules.
SOS Health should publish a separate Refund & Cancellation Policy if online payments and advance bookings are offered.
26. Healthcare Equipment
Certain home healthcare services may require medical equipment.
Equipment availability may depend upon:
- service location;
- patient requirements;
- equipment availability;
- technical suitability;
- rental or purchase arrangements.
Users must not modify, misuse or interfere with medical equipment supplied or arranged by SOS Health unless instructed by an authorised professional.
27. Medicines
Unless expressly included in a particular service, SOS Health does not automatically undertake responsibility for:
- purchasing medicines;
- administering medicines without appropriate instructions;
- prescribing medicines;
- changing prescribed medication;
- guaranteeing medicine availability.
Medication decisions should be made by appropriately qualified healthcare professionals.
28. Prescriptions and Medical Advice
Information available on the SOS Health website does not constitute a prescription.
Website articles, blogs, health tips and educational content are provided for general information.
Users should consult a qualified healthcare professional for individual medical advice.
29. Health Information and Educational Content
SOS Health may publish:
- healthcare articles;
- health tips;
- awareness content;
- educational materials;
- videos;
- social-media content;
- informational graphics.
Such content is intended for general educational purposes.
It should not be interpreted as personalised medical advice unless expressly provided as part of a professional consultation.
30. Website Content Accuracy
We make reasonable efforts to keep website information accurate and current.
However, we do not guarantee that:
- all information is complete;
- all information is current at every moment;
- there are no typographical errors;
- all services remain continuously available;
- all pricing remains unchanged;
- all website content is suitable for every individual.
31. Third-Party Links
Our website may contain links to third-party websites.
These may include:
- social-media platforms;
- payment providers;
- map services;
- healthcare resources;
- external booking services;
- partner websites.
SOS Health does not control those websites and is not responsible for their:
- content;
- availability;
- privacy practices;
- security;
- products;
- services.
32. Intellectual Property
Unless otherwise stated, the content of the SOS Health website is owned by or licensed to SOS HealthCare Guidance Pvt. Ltd.
This may include:
- logos;
- trademarks;
- brand elements;
- text;
- photographs;
- graphics;
- illustrations;
- videos;
- page designs;
- icons;
- software;
- layouts;
- other digital content.
The SOS Health name, logo and branding must not be reproduced or commercially used without appropriate permission.
33. Permitted Website Use
You may access and use the website for legitimate personal and informational purposes.
You may not:
- reproduce the website commercially;
- copy substantial portions of website content;
- modify website content for commercial use;
- create derivative commercial websites;
- scrape protected content;
- reproduce SOS Health branding without permission.
34. User-Submitted Content
If you submit content such as:
- reviews;
- testimonials;
- comments;
- photographs;
- feedback;
- messages;
you represent that you have the necessary rights or permission to submit that content.
You should not publish another person’s private medical information without appropriate authorisation.
35. Reviews and Testimonials
Patient reviews and testimonials may represent individual experiences.
Individual experiences do not guarantee that another person will achieve the same result.
SOS Health may moderate, remove or decline to publish content that is:
- unlawful;
- abusive;
- defamatory;
- misleading;
- discriminatory;
- invasive of privacy;
- unrelated to the service;
- promotional spam.
36. Website Availability
We aim to keep the website accessible and functional.
However, uninterrupted availability cannot be guaranteed.
The website may occasionally be unavailable because of:
- maintenance;
- server problems;
- security issues;
- software updates;
- network problems;
- third-party service failures;
- circumstances outside our control.
37. Cybersecurity
Users must not attempt to:
- hack the website;
- bypass authentication;
- introduce malware;
- conduct denial-of-service attacks;
- probe restricted systems;
- access administrative areas without authorisation;
- interfere with website functionality.
Unauthorised activity may be reported to appropriate authorities where required.
38. Privacy
Your use of the website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, process, store and protect personal information.
By using the website, you acknowledge that you have reviewed the Privacy Policy.
39. Personal and Medical Information
Users should provide only information reasonably necessary for the requested service.
Do not submit:
- passwords;
- OTPs;
- banking PINs;
- unnecessary financial credentials;
- highly sensitive information through ordinary website forms unless specifically requested through an appropriate channel.
Healthcare information should be provided through appropriate communication channels.
40. Children
Where services involve children, a parent, legal guardian or authorised representative should ordinarily make the relevant service arrangements.
Information concerning children will be handled according to applicable law and our Privacy Policy.
41. Confidentiality
SOS Health recognises the importance of confidentiality in healthcare.
We will take reasonable steps to protect information obtained through our services, subject to:
- applicable law;
- healthcare requirements;
- emergency circumstances;
- legitimate professional requirements;
- consent;
- lawful disclosure requirements.
42. Force Majeure
SOS Health will not be responsible for delay or failure caused by circumstances beyond reasonable control.
Such circumstances may include:
- natural disasters;
- floods;
- earthquakes;
- fire;
- epidemics or pandemics;
- war;
- civil unrest;
- government restrictions;
- strikes;
- transport disruption;
- telecommunications failure;
- internet failure;
- power failure;
- widespread technical outages;
- emergencies;
- other unforeseeable events.
43. Limitation of Liability
To the maximum extent permitted by applicable law, SOS Health will not be liable for losses arising solely from:
- reliance on general website information;
- delays caused by circumstances outside reasonable control;
- inaccurate information provided by a user;
- third-party website failures;
- third-party payment-provider failures;
- internet or telecommunications failures;
- failure to follow professional medical advice;
- failure to disclose relevant patient information.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
44. No Exclusion of Statutory Consumer Rights
Nothing in these Terms is intended to remove or restrict any consumer right or legal protection that cannot lawfully be excluded under applicable Indian law.
The Consumer Protection framework includes protections for consumers using goods and services, including digital/e-commerce contexts where applicable.
45. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless SOS HealthCare Guidance Pvt. Ltd., its officers, employees, representatives and service providers from claims, losses or expenses arising from:
- your unlawful use of the website;
- misuse of services;
- fraudulent activity;
- violation of these Terms;
- infringement of third-party rights;
- inaccurate information knowingly supplied by you;
- unauthorised use of another person’s information.
This clause does not limit any rights or remedies available to consumers under applicable law.
46. Suspension or Termination of Services
SOS Health may suspend or terminate access to the website or services where reasonably necessary because of:
- fraud;
- abuse;
- non-payment;
- safety concerns;
- unlawful activity;
- harassment;
- serious breach of these Terms;
- misuse of healthcare professionals;
- operational or clinical reasons.
Where appropriate, SOS Health may provide notice before termination.
Immediate suspension may be necessary in circumstances involving safety, security or unlawful activity.
47. Changes to Services
SOS Health may modify, add, suspend or discontinue website features or particular services.
Changes may occur because of:
- operational requirements;
- healthcare professional availability;
- regulatory requirements;
- technology changes;
- business decisions;
- service improvements.
Where appropriate, significant changes will be communicated through the website or other appropriate channels.
48. Changes to These Terms
We may update these Terms from time to time.
The updated Terms will be published on this page with a revised Last Updated date.
Your continued use of the website after an update may constitute acceptance of the updated Terms to the extent permitted by applicable law.
Where a change materially affects an existing service arrangement, the applicable terms communicated at the time of that arrangement may also be relevant.
49. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable in India.
Subject to applicable consumer protection and other mandatory legal rights, disputes relating to these Terms or services provided by SOS Health shall be subject to the jurisdiction of the appropriate courts in Kolkata, West Bengal, India.
Nothing in this clause is intended to prevent a consumer from exercising any mandatory statutory right or remedy available under applicable law.
50. Dispute Resolution
If you have a complaint or dispute, we encourage you to contact SOS Health first so that we can attempt to resolve the matter directly.
Step 1 — Contact SOS Health
Email: info@soshealthcare.in
Phone: +91 62909 67435
Phone: +91 62891 37197
Step 2 — Internal Review
We may review:
- service records;
- communications;
- appointment information;
- payment information;
- relevant complaints;
- other relevant information.
Step 3 — Applicable Legal Remedies
Nothing in these Terms prevents you from pursuing any remedy available under applicable Indian law.
51. Grievance Contact
For complaints relating to:
- website use;
- services;
- privacy;
- communication;
- payments;
- appointments;
- healthcare coordination;
please contact:
SOS HealthCare Guidance Pvt. Ltd.
Email: info@soshealthcare.in
Phone: +91 62909 67435
Phone: +91 62891 37197
Address:
1/1/A Durgapur Lane
Kolkata – 700027
West Bengal, India
52. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally possible.
The remaining provisions shall continue to apply to the extent permitted by law.
53. No Waiver
Failure by SOS Health to enforce any provision of these Terms does not constitute a permanent waiver of that provision or any other provision.
54. Entire Agreement
These Terms, together with applicable:
- Privacy Policy;
- Cookie Policy;
- Refund & Cancellation Policy;
- service-specific terms;
- appointment terms;
- payment terms;
constitute the applicable framework governing your use of the website and services, subject to any separate written agreement or mandatory legal requirements.
55. Contact Information
SOS HealthCare Guidance Pvt. Ltd.
Brand: SOS Health
Website: www.soshealthcare.in
Email: info@soshealthcare.in
Phone: +91 62909 67435
Phone: +91 62891 37197
Address:
1/1/A Durgapur Lane
Kolkata – 700027
West Bengal, India
WE CARE LIKE FAMILY
Recommended legal-page structure for your website
For the actual Elementor page, I would not display this as one giant wall of text.
Use:
Terms & Conditions
Last Updated: 19 August 2026
Then a compact Contents block:
- Introduction
- About SOS Health
- Medical Disclaimer
- Healthcare Services
- Service Requests & Appointments
- Patient Responsibilities
- Pricing & Payments
- Cancellation & Refunds
- Website Usage
- Intellectual Property
- Privacy & Confidentiality
- Liability & Indemnification
- Dispute Resolution
- Governing Law
- Changes to Terms
- Contact Us
Then the full sections underneath.
One important recommendation
Because SOS Health is a healthcare business, I would keep three separate legal pages, rather than putting everything into one:
- Privacy Policy
- Terms & Conditions
- Refund & Cancellation Policy
And if you accept online payments/bookings, I would add a fourth:
- Payment & Service Policy
That will make the website look considerably more professional and will make the policies much easier for patients and families to understand.