PRIVACY POLICY
SOS Healthcare privacy policy: Last Updated: 19 August 2026
Effective Date: 19 August 2026
Website: www.soshealthcare.in
Company: SOS HealthCare Guidance Pvt. Ltd.
Registered/Corporate Office: 1/1/A Durgapur Lane, Kolkata – 700027, West Bengal, India
Email: info@soshealthcare.in
Phone: +91 62909 67435 / +91 62891 37197
1. Introduction: SOS Healthcare privacy policy
SOS HealthCare Guidance Pvt. Ltd. (“SOS Health”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, receive, use, process, store, disclose, protect and otherwise handle personal information when you:
- visit or use www.soshealthcare.in;
- contact us through our website;
- request a healthcare service;
- book or enquire about an appointment;
- request a doctor, nurse, caregiver or other healthcare professional;
- enquire about home healthcare services;
- communicate with us by telephone, email, WhatsApp or other communication channels;
- submit information through online forms;
- interact with our advertisements, social-media pages or digital campaigns; or
- otherwise communicate with SOS Health.
Because we operate in the healthcare sector, some information you voluntarily provide to us may relate to your health, medical requirements, care needs, disability, treatment, recovery or other healthcare circumstances.
We take reasonable steps to handle such information responsibly and only for legitimate and appropriate purposes. We are Powered and managed By argusdna
This Privacy Policy should be read together with our Terms & Conditions, Cookie Policy, Refund/Cancellation Policy, and any other applicable notices displayed on our website.
2. Who We Are
SOS HealthCare Guidance Pvt. Ltd.
We provide and facilitate healthcare-related services, including home healthcare and related support services.
Our services may include, depending on availability and the applicable service arrangement:
- Doctor at Home
- Home Nursing
- General Nursing
- ICU Care at Home
- Medical Attendant Services
- Elder Care
- Physiotherapy
- Health Checkups at Home
- Medical Technologist Services
- Emergency Healthcare Support
- Post-Surgical Care
- Bedridden Patient Care
- Rehabilitation and Recovery Support
- Hospital-to-Home Care
- Other healthcare support services offered through SOS Health
The exact availability of services may vary by location, healthcare professional availability and individual patient requirements.
3. Scope of This Privacy Policy
This Privacy Policy applies to information collected through:
Website
Online forms
Including:
- Contact forms
- Appointment forms
- Service enquiry forms
- Callback requests
- Healthcare enquiry forms
- Registration forms
- Feedback forms
- Recruitment forms
Direct communication
Including communication through:
- telephone;
- email;
- WhatsApp;
- SMS;
- social-media platforms; and
- other communication channels used by SOS Health.
Offline interactions
Information provided directly to our representatives, healthcare professionals, caregivers or authorised personnel may also be subject to applicable privacy and confidentiality requirements.
4. Information We May Collect
We collect only information that is reasonably necessary for the relevant purpose.
Depending on how you interact with us, this may include the following.
4.1 Personal Identification Information
We may collect:
- Full name
- Age or date of birth
- Gender, where relevant
- Residential address
- City
- State
- PIN code
- Email address
- Telephone/mobile number
- Emergency contact information
- Relationship to the patient
4.2 Patient and Healthcare Information
When you request healthcare services, you may voluntarily provide information such as:
- Patient name
- Age
- Health condition
- Symptoms
- Medical history
- Existing diagnoses
- Current treatment information
- Medication information
- Allergies
- Mobility requirements
- Nursing requirements
- Physiotherapy requirements
- ICU/home-care requirements
- Post-operative requirements
- Medical equipment requirements
- Doctor’s instructions
- Hospital discharge information
- Caregiver requirements
- Other information necessary to understand and provide the requested service
Please do not provide unnecessary medical information through general website forms.
Where detailed medical information is required, we may collect it through appropriate communication or service-delivery channels.
5. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, depending on our website configuration and the services/tools installed on the website.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location
- Language preference
- Date and time of visit
- Pages visited
- Referring website
- Website interaction information
- Device identifiers
- Website performance information
- Error and diagnostic information
This information may be used to maintain security, improve website performance, understand website usage and improve the user experience.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may be used for purposes such as:
- website functionality;
- remembering preferences;
- analytics;
- security;
- performance monitoring;
- understanding visitor behaviour;
- improving website experience;
- advertising or campaign measurement, where applicable.
Some cookies may be necessary for the website to function.
Other cookies may depend on your consent and the configuration of our website.
You may control cookies through your browser settings and, where implemented, through our website cookie-consent mechanism.
Disabling certain cookies may affect some website functionality.
7. How We Use Your Information
We may use personal information for legitimate and appropriate purposes, including:
Healthcare service delivery
To:
- understand your healthcare requirements;
- arrange requested services;
- coordinate doctors, nurses, caregivers or other professionals;
- coordinate home visits;
- support patient care;
- communicate care requirements;
- facilitate follow-up;
- support recovery and continuity of care.
Communication
To:
- respond to enquiries;
- call you back;
- send appointment information;
- provide service-related communication;
- answer questions;
- communicate changes or updates;
- provide customer support.
Administration
To:
- manage appointments;
- maintain service records;
- process enquiries;
- manage customer relationships;
- maintain internal records;
- handle billing or payment-related administration where applicable.
Website improvement
To:
- understand website usage;
- improve content;
- improve functionality;
- identify technical problems;
- improve security;
- optimise user experience.
Marketing
Where permitted and where applicable, we may use contact information to communicate:
- healthcare information;
- service updates;
- educational content;
- promotional communications;
- campaigns;
- offers;
- awareness programmes.
You may opt out of non-essential promotional communications.
8. Healthcare Information
Healthcare information requires additional care.
If you provide health-related information to SOS Health, we may process that information for purposes such as:
- assessing your service requirements;
- arranging appropriate healthcare personnel;
- coordinating care;
- communicating with healthcare professionals;
- facilitating home healthcare services;
- providing requested healthcare support;
- maintaining appropriate service records;
- ensuring continuity of care.
We will seek to limit collection and use to information reasonably necessary for the relevant healthcare purpose.
We do not intend to use patient health information for unrelated purposes without an appropriate lawful basis.
9. Legal Basis for Processing
Depending on the circumstances, personal data may be processed based on:
- your consent;
- your request for a service or information;
- performance of a service arrangement;
- compliance with applicable legal obligations;
- legitimate uses recognised under applicable law;
- protection of rights, safety or security;
- other lawful purposes permitted under applicable law.
Under India’s DPDP framework, consent is expected to be free, specific, informed, unconditional and unambiguous, with a clear affirmative action where consent is the basis for processing.
10. Consent
Where we rely on consent, we will seek consent in an appropriate manner.
You may have the right to:
- give consent;
- refuse consent;
- withdraw consent;
- request information about processing;
- exercise applicable data rights.
Withdrawal of consent will not affect the lawfulness of processing that occurred before withdrawal.
The DPDP Act specifically provides for withdrawal of consent and requires that withdrawal be as easy as giving consent.
Certain information may nevertheless need to be retained or processed where required for another lawful purpose.
11. Information You Provide About Other People
If you provide information about another person—for example:
- a parent;
- spouse;
- child;
- elderly family member;
- patient;
- caregiver;
- emergency contact;
you confirm that you are authorised to provide that information or are otherwise permitted to do so under applicable law.
You should provide only information reasonably necessary for the requested purpose.
12. Children and Minors
Our services may involve healthcare for children.
Where personal information relating to a child is provided, it should normally be provided by a parent, legal guardian or another person authorised to act on behalf of the child.
We will handle children’s personal data in accordance with applicable law and applicable requirements concerning children’s data.
The DPDP framework contains specific protections relating to children, including requirements concerning processing of children’s personal data.
13. Sharing of Personal Information
We do not sell your personal information as a product.
We may share information where reasonably necessary for the purposes described in this Privacy Policy.
This may include sharing with:
Healthcare professionals
Such as:
- doctors;
- nurses;
- physiotherapists;
- medical attendants;
- medical technologists;
- other authorised healthcare professionals.
Service providers
We may use third-party service providers for:
- website hosting;
- website maintenance;
- cloud services;
- email;
- SMS;
- WhatsApp communication;
- appointment management;
- payment processing;
- analytics;
- cybersecurity;
- technical support;
- customer support.
Professional advisers
Where appropriate, information may be shared with:
- lawyers;
- accountants;
- auditors;
- consultants;
- insurers;
- professional advisers.
Government and legal authorities
We may disclose information where required or permitted by applicable law, legal process, court order, regulatory requirement or lawful governmental request.
14. Third-Party Service Providers
Some services used by our website may independently process information.
Examples may include:
- hosting providers;
- analytics providers;
- payment gateways;
- communication providers;
- map providers;
- social-media platforms;
- advertising platforms;
- CAPTCHA/security services;
- embedded video providers.
These third parties may have their own privacy policies.
We encourage users to review the privacy practices of third-party services where appropriate.
15. Payment Information
Where online payments are offered, payment transactions may be processed through third-party payment providers.
Unless otherwise specifically stated, SOS Health does not intend to store complete debit-card, credit-card or banking credentials on its own website servers.
Payment information may be processed directly by the relevant payment service provider in accordance with its own terms and privacy policy.
Note: The exact payment provider(s) used by SOS Health should be added here once confirmed.
16. Data Security
We take reasonable technical and organisational measures designed to protect personal information against:
- unauthorised access;
- unauthorised disclosure;
- alteration;
- misuse;
- accidental loss;
- destruction;
- unlawful processing.
Security measures may include:
- access controls;
- authentication;
- restricted administrative access;
- secure communications;
- website security controls;
- backups;
- monitoring;
- appropriate vendor controls.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Therefore, we cannot guarantee absolute security of information transmitted through the internet.
17. Data Breach and Security Incidents
If we become aware of a personal-data breach affecting information under our control, we will take appropriate steps to:
- assess the incident;
- contain and mitigate the incident;
- investigate the cause;
- implement corrective measures;
- make notifications where required by applicable law.
The DPDP Rules 2025 include requirements concerning reasonable security safeguards and breach-related processes.
18. Data Retention
We retain personal information only for as long as reasonably necessary for:
- the purpose for which it was collected;
- providing services;
- maintaining appropriate healthcare/service records;
- accounting and financial requirements;
- legal and regulatory obligations;
- resolving disputes;
- enforcing agreements;
- protecting our rights and interests;
- preventing fraud or misuse.
Different categories of information may therefore have different retention periods.
When information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal and operational requirements.
SOS Health should insert its actual retention schedule once formally established.
19. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal data, including the ability to:
- request information about personal data processing;
- request access to applicable personal data;
- request correction of inaccurate information;
- request updating of information;
- request deletion where applicable;
- withdraw consent where consent is the processing basis;
- exercise applicable grievance rights;
- nominate another individual where applicable under law.
The precise scope and availability of these rights depend on the DPDP Act, applicable rules and the circumstances of the processing.
The DPDP Act contains a dedicated chapter concerning the rights and duties of Data Principals.
20. How to Exercise Your Rights
To exercise applicable privacy rights, you may contact us at:
Email: info@soshealthcare.in
Phone: +91 62909 67435
Phone: +91 62891 37197
Please include:
- your name;
- contact details;
- nature of your request;
- relevant account/service information;
- sufficient information to help us identify your records.
We may need to verify your identity before processing certain requests.
This is intended to prevent unauthorised access to another person’s information.
21. Withdrawal of Marketing Communications
You can ask us to stop sending promotional communications.
You may:
- use an unsubscribe mechanism where available;
- contact us by email;
- contact us by telephone;
- communicate your preference through the relevant communication channel.
Stopping marketing communication does not necessarily stop essential service communications.
For example, we may still contact you regarding:
- appointments;
- requested services;
- payments;
- safety;
- important operational notices;
- healthcare service coordination.
22. Accuracy of Information
We rely on information provided by users and patients.
You should therefore ensure that information supplied to us is:
- accurate;
- complete;
- current;
- relevant.
If your information changes, please notify us so that applicable records can be updated.
23. Third-Party Websites
Our website may contain links to websites operated by third parties.
Examples may include:
- social-media platforms;
- healthcare resources;
- payment providers;
- partner websites;
- map services;
- external booking systems.
We are not responsible for the privacy practices, content or security of third-party websites.
You should review their privacy policies before providing personal information.
24. Social Media
SOS Health may maintain profiles or pages on social-media platforms.
If you interact with us through social media, the platform may independently collect and process information according to its own privacy policy.
Please avoid posting private medical or personal information publicly on social-media platforms.
25. WhatsApp and Messaging Services
Where WhatsApp, SMS or other messaging platforms are used for communication, information may be processed through the relevant communication provider.
Users should understand that third-party communication platforms operate under their own privacy and security policies.
Please avoid sending highly sensitive medical information through ordinary messaging channels unless specifically instructed by an authorised SOS Health representative.
26. Telephone Calls
Calls with SOS Health may involve personal information.
Where permitted by law and where appropriate, calls may be recorded or otherwise documented for purposes such as:
- quality assurance;
- training;
- service coordination;
- complaint resolution;
- security;
- record keeping.
If SOS Health does not currently record calls, remove this paragraph before publication.
27. Analytics
We may use analytics technologies to understand:
- website traffic;
- page performance;
- user journeys;
- device/browser information;
- engagement;
- marketing effectiveness.
Analytics data may be aggregated or otherwise processed to improve our website and services.
28. Advertising and Marketing Technologies
Where applicable, we may use digital advertising and marketing technologies to:
- measure advertising performance;
- understand campaign effectiveness;
- reach relevant audiences;
- prevent advertising fraud;
- improve marketing campaigns.
Such technologies may include cookies, pixels, tags or similar technologies.
Where consent is required, we will seek consent in accordance with applicable requirements.
29. Data Transfers and Third-Party Processing
Some technology and service providers may process information from locations outside West Bengal or outside India.
Where such processing occurs, we will take appropriate steps required under applicable law and our contractual/vendor arrangements.
The DPDP framework includes provisions dealing with restrictions or requirements concerning transfers of personal data outside India, including rules that may be prescribed by the Central Government.
30. Data Protection and Internal Access
Access to personal information should be limited to personnel, healthcare professionals and service providers who reasonably require the information for their responsibilities.
We aim to follow the principle of need-to-know access.
Healthcare information should not be accessed or disclosed merely because an individual has technical access to a system.
31. Confidentiality of Patient Information
We recognise the importance of patient confidentiality.
Information relating to a patient’s healthcare needs should be handled only for legitimate healthcare, administrative, legal or service purposes.
Where appropriate, we may need to share information with healthcare professionals involved in the patient’s care.
32. Emergency Situations
In an emergency, information may be processed or disclosed where reasonably necessary to:
- provide urgent healthcare support;
- protect life or safety;
- coordinate emergency services;
- communicate with emergency contacts;
- fulfil applicable legal obligations.
33. Fraud, Abuse and Security
We may process information to:
- detect fraudulent activity;
- prevent misuse of services;
- protect our website;
- investigate suspicious activity;
- enforce our terms;
- protect users, patients, healthcare professionals and our organisation.
34. Corporate Transactions
If SOS Health undergoes a:
- merger;
- acquisition;
- restructuring;
- sale of assets;
- transfer of business;
personal information may, where legally permitted and reasonably necessary, form part of the relevant business records.
Any such transfer will be handled subject to applicable privacy obligations.
35. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be made because of:
- changes in law;
- regulatory requirements;
- new services;
- new technologies;
- changes in website functionality;
- changes in our data practices.
The updated version will be published on this page with a revised “Last Updated” date.
Where required, we may provide additional notice for material changes.
36. Grievance Redressal
If you have a privacy concern, complaint or question, please contact us first.
Privacy & Grievance Contact
SOS HealthCare Guidance Pvt. Ltd.
Email: info@soshealthcare.in
Phone: +91 62909 67435
Phone: +91 62891 37197
Address:
1/1/A Durgapur Lane
Kolkata – 700027
West Bengal, India
We will review and respond to privacy-related complaints in accordance with applicable law and our internal procedures.
The DPDP Act provides mechanisms concerning grievances and complaints, including matters that may ultimately involve the Data Protection Board of India where applicable.
37. Data Protection Officer / Privacy Contact
If SOS Health is required to appoint a Data Protection Officer (DPO) under applicable law, the relevant DPO details will be published here.
Current Privacy Contact:
Email: info@soshealthcare.in
Phone: +91 62909 67435 / +91 62891 37197
Address:
SOS HealthCare Guidance Pvt. Ltd.
1/1/A Durgapur Lane
Kolkata – 700027
West Bengal, India
Important: Do not describe a person as the official DPO until SOS Health has formally appointed that person.
38. Cookies Policy
Our website may use:
Essential Cookies
Required for core website functionality.
Preference Cookies
Used to remember settings and preferences.
Analytics Cookies
Used to understand website traffic and performance.
Marketing Cookies
Used, where applicable, to measure advertising and marketing campaigns.
The exact cookies deployed may vary depending on the plugins, analytics systems, advertising platforms and other technologies installed on the website.
39. Do Not Submit Unnecessary Sensitive Information
For your own protection, please do not submit through ordinary contact forms:
- passwords;
- banking passwords;
- OTPs;
- complete card numbers;
- PINs;
- highly sensitive medical documents unless specifically requested through an appropriate channel;
- information belonging to another person without authorisation.
SOS Health will not ask you to disclose your banking password, ATM PIN or OTP through an ordinary website contact form.
40. Website Security Disclaimer
Although we take reasonable measures to protect our website and information systems, no website, internet connection or electronic communication system can be guaranteed to be completely secure.
You acknowledge that transmission of information over the internet carries inherent risks.
41. No Sale of Personal Data
SOS Health does not intend to sell personal information as a commercial product.
We may, however, use third-party service providers to support:
- healthcare operations;
- communication;
- hosting;
- analytics;
- security;
- payments;
- marketing;
- website functionality.
Such providers may process information on our behalf or independently as applicable to their service.
42. Information for Healthcare Service Providers
Where doctors, nurses, physiotherapists, medical attendants or other healthcare professionals are involved in providing a requested service, relevant information may be shared with them as reasonably necessary to provide that service.
Only information reasonably relevant to the service should be shared wherever practicable.
43. Information for Family Members or Representatives
If a family member or representative contacts SOS Health regarding a patient, we may require appropriate verification or authorisation before disclosing information.
Patient information will not automatically be disclosed merely because the requester claims to be a relative.
44. Accuracy and Limitations
This Privacy Policy describes our intended privacy practices and should be interpreted together with applicable Indian laws and regulations.
Where a legal requirement applies specifically to a particular service, patient category, healthcare arrangement, technology or transaction, additional privacy notices or terms may apply.
45. Contact Us
For questions, requests or concerns relating to this Privacy Policy:
SOS HealthCare Guidance Pvt. Ltd.
Website: www.soshealthcare.in
Email: info@soshealthcare.in
Phone: +91 62909 67435
Phone: +91 62891 37197
Address:
1/1/A Durgapur Lane
Kolkata – 700027
West Bengal, India